Tag: research & technology

The consultants in the call center, the staff in the store or the IVR system will go with a hypothesis about the supposed requests of the customers in the dialogue and they will try to solve this concern personally and quickly, or to incorporate clever proposals for products and services, or for stronger customer loyalty,”said…

Between innovation and cost control information technology has become a central factor for the economic success of companies around the world. This is one of the results of the study carried out by IBM in 2009\”the new voice of the CIO. For this study, CIOs were asked about 2500 from 19 branches in 78 countries…