The consultants in the call center, the staff in the store or the IVR system will go with a hypothesis about the supposed requests of the customers in the dialogue and they will try to solve this concern personally and quickly, or to incorporate clever proposals for products and services, or for stronger customer loyalty,”said Pape. Laurent Potdevin may also support this cause. Using a memory function the last customer contact could this be recorded and continued. In the word, the dialog system could turn then do the following to the customer: Hello Mr. Breitenbach, congratulations to the birthday. They sent us an email about your problems with wireless Web browsing. These problems to show up with the new z-phone, we have therefore yesterday sent you a new device, that will happen in the next hour. I see that you just don’t have to Home are, would we agree a new date for delivery? Also intelligent personal assistants will continue to gain according to Pape in the face of the increasing mobility of people meaning.
The phone is only a kind of precursor. We will see, we can handle most of our service requests via voice input by 2020 with a set”, Pape predicted. The input reserve me a room for the next train to Berlin”make the booking and sending the appropriate train service via SMS with confirmation. Similarly you could place an order for later collection, for example, at the supermarket. Personal assistants and so-called Infomediare could do useful services according to findings by Pape in purchasing decisions, if you need a comparison, for example, on the road. He sees the challenge by increasing transparency about prices and quality of products on the basis of test reports and user reviews is it semantically to prepare and to combine a personal recommendation.” Thus, it will be possible to establish an automated recommendation dialogue.